Staying Safe at the Dentist with our COVID Office Protocols
COVID-19 has impacted our lives significantly. The truth now is that we will be a part of a new world and we have to try our best to mould ourselves according to these circumstances.
The COVID-19 pandemic has greatly affected how everyone carries out their business and that includes dental professionals. To ensure your safety and our safety, below you will find some changes on how we operate from this stage forward until we defeated this invisible enemy with the available vaccine.
Please read the email carefully as we need to implement these protocols before and during your appointment with us. We understand this is an unprecedented step, but these are unprecedented times. We greatly appreciate your understanding as we work hard to provide you with safe dental care.
THINGS YOU NEED TO DO BEFORE YOUR APPOINTMENT:
FOR NEW PATIENTS AND PATIENTS OF RECORD WHO HAVE NOT SEEN US IN A YEAR
- Pre-filling and emailing us back the Questionnaires that we have sent you by email. Upon confirmation of your appointment, we will email you 4 different forms as below.
TAKE NOTE: Except for Covid questionnaires form, You only have to pre-fill the form that is specific for your appointment with us.
- 1. New Patients Registration form – For General Dentistry Patient
- 2. New Cosmetic Patients Registration form -for Cosmetic Dentistry patients
- 3. Dental problems prediagnostic questionnaires -needed if you have a toothache, sensitivity, lost a filling, gum problems or any dental related problem.
- 4. COVID Questionnaires.
- Please send us by email the pre-filled questionnaires including attachment of any needed photo of the OPG radiograph.
- For Cosmetic Consult appointment, please include attachment of few close-up photos of your front teeth.If you recently have any kind of pain, discomfort or any dental and gum related symptoms since we last saw you, we need you to have a new OPG radiograph taken. About 40% of tooth pathology or disease is not visible to the eye. Without dental Xrays we won’t be able to give you a thorough diagnosis. Even if you have had a recent radiograph on the recent past, if you have a current new pain or symptoms, we might need a new one as Dental disease is in progressive states. See attached referral form on our email
- ON THE DAY AND TIME OF YOUR DENTAL APPOINTMENT
- DO NOT PROCEED TO OUR OFFICE DIRECTLY. WAIT FOR THE STAFF TO CONTACT YOU.
This will help minimise the amount of waiting time at our reception and limit the number of patients at one time.
We ask if you can stay in your car or downstairs and you will be called in by phone or text when the treatment room is ready.
- Before entering our office, please go to the bathroom (which is next to the lift), to initially cleanse your hand properly and then do a hand sanitiser again which is available on the table next to our main door, upon entering our office.
- To minimise or prevent the generation of respiratory aerosols prior to your actual treatment in the reception and treatment room, Bring your own mask or any clothing cover and wear it before entering our office and wear it all the time until we get you to the dental chair ready for treatment. If you don’t have any of this, we can provide you with a mask for $1.
- Bring also your own sunglasses as well.
- Come alone with your appointment. Don’t bring anyone with you as a companion. If you need assistance or escort for medical purposes, just bring one.
- Your temperature will be check and will do quick screening questions again if there have been any changes since you last submitted our online form.
- While in the reception, please sit on the designated area and try not to touch anything other than your personal belongings, hand sanitizer and card for payment after the treatment. This will help us limit the area of infection control processing on the reception after each and every patient.
PLEASE BE ON TIME
As we don’t overbook our appointment and see a patient only one booking at a time, we appreciate if you can come on time. We book each of our patients with 1 hour to give us 30 minutes buffer to thoroughly disinfect the surgical room TWICE. If you are running late for a very long time, this will affect how we can adhere to strict infection control procedure, and depending on how much time you are running late, we might have to reschedule your appointment. IF we are running late, we will keep you informed way ahead of your booking time or readjust our schedule accordingly without upsetting the next patient.
If you have any concerns, questions or suggestion, please let us know by email or calling our office on 9629-7664
We thank you for your efforts to assist us during this unprecedented time