|
PRACTICE OPENING HOURS AND APPOINTMENTS
We do not over book our schedule because we believe that you
deserve our undivided attention. Likewise, we feel that if
you choose to schedule an appointment to receive care in our
office that is a commitment, as well. As a courtesy to you
we are happy to provide you with a reminder call. However,
we consider your appointment confirmed when it is scheduled.
Having said all of this, we know that there will be
occasions when your schedule will change abruptly. Please
try to give us at least two full business days of notice so
that we can make your appointment time available to another
person. The larger the block of time you had scheduled, the
more time we will need to fill it. If you cancel within 48
hours, we reserve the right to collect a cancellation fee
from you prior to scheduling any future treatment.
Our Practice Normal Business Opening
Hours are from 10 AM till 6 PM Monday to Friday.
Before and After Normal Opening Hours in our Practice
are Pre 10 AM and After 6 PM and Weekends Appointments.
These appointments are available by appointment only,
subject to some terms, Practice and Bookings Availability.
Please call our office to enquire of any bookings
availability.
2.1 TERMS AND CONDITIONS FOR
APPOINTMENTS Before (Early Morning) and After (Late
evenings) Normal Opening Hours and Weekends:
For us to accommodate emergency and offer convenience to
patients who can't afford to go to Dental Office during our
Normal Opening Hours, we do reserve the right to charge
deposit of $100 before giving a booking during those hours,
which is payable over the phone with credit cards payments.
This deposit of $100 would be non-refundable in cases of
non-show up, cancellation or short notice rescheduling of
less than 48 hours notice. Our staff will inform you of this
strict terms and giving us your pre-payment means that you
understand your responsibility of giving us a courtesy of
showing up and rescheduling your appointment if so needed
with adequate time notice for us and giving us your implied
consent to Non-refundable of the deposit. This pre-payment
or deposit will be use later on as a credit to your
treatment fees. Please note, a $50 (before or after normal
opening hours and weekends) Fees is charge on top of your
treatment fees.
Attendance for Appointments. Office hours are
by appointment and we do value your time. Our office is a
private practice dental office and not a dental "clinic."
Appointment time is reserved for you alone. When you make an
appointment please make sure that you keep it.
Late cancellation or failure to attend appointments.
In the event that you have to reschedule an appointment, at
least 48 hours notice must be provided or a fee will be
charged to cover the cost of the lost clinical time.
Appointment times are reserved for the correct length of
time and on the right day, just for you and hence cannot be
easily reassigned to another person. Whilst we will usually
call you 24-48 hours before your appointment as a courtesy
reminder, if we do not call you or you do not receive a
message from us to remind you, this does not constitute
grounds for your non-attendance. Once the time has been made
in our appointment system, it is permanently reserved for
you unless you notify us otherwise. On occasion, we may
experience unforseen delays in receiving back technical work
from our dental laboratories and this may necessitate our
re-scheduling your appointment. In such an unusual event, we
will always endeavour to provide you with as much notice as
possible and also reappoint you as soon as possible so as
not to delay your overall treatment plan.
Cancellation Fees In the event of a
cancellation by notice by the Patient of a booking at least
less than 24 hours prior to a booking, the Patient will be
charge of $50 per 30 minutes in scheduled time which is
applicable in 1 hour or less appointment time. For longer
appointment of continued 2-4 hours or more of our time,
there will be $300 per hour, multiply by the number of hours
that you have been booked. If our staff is successful in
filling in your appointment time with another patient, there
will be no broken appointment charge.
For Long Hours
Appointment of more than 2-3 hours or more of our time, such
as in Extensive Cosmetic and General Dental treatment, we do
reserve the right to get a deposit of $300/hour minimum x
the number of hours booked in our appointment book. In the
event of a cancellation by short notice by the Patient of a
booking at least less than 24 hours prior to a booking, this
deposit will be non-refundable
Emergency
Appointment and CANCELLATIONS ARE NOT ACCEPTED on this
website, nor appointment cancellation via email or through
our voice messaging system. Cancellation fees, if
applicable, will apply. Please call our office to reschedule
an appointment.
| 
